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Suspended state of the monitor is revoked. Ticket remains open inside SDP MSP portal, until the Ticket is automatically closed inside SDP MSP portal. If the same monitor turns down no new ticket will beĬreated separately for the down status–insteadĪ comment will be added on the same ticket. Trouble/Critical alert triggers ticket creation inside SDP MSP portal. This isĬontrolled by the request creation mode settings. However, when the SDP MSP application itself is not accessible, no down/trouble/critical tickets would be logged in your SDP MSP portal.Īlert triggers ticket creation inside SDP MSP portal. Within the SDP MSP portal, you can assign your tickets to a technician and execute many more operations. On top of this, any status change is documented inside the SDP MSP client with proper description. Once you've integrated your Site24x7 account with SDP MSP, you'll be able to view all your alert tickets in a single dashboard inside the SDP MSP Client.
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